10th March 2020
The Pentagon dealership group is set to roll out integrated vehicle health check and video functionality across 25 of its sites.
The company will implement autoVHC’s autoVIEW module, which will enable multiple videos to be taken and shared with customers during the service process.
autoVHC, which is part of the Snap-on Business Solutions portfolio, is already the eVHC provider of choice across all Pentagon sites. However, the decision to combine video and VHC functionality is designed to simplify the way that technicians capture video content and improve how it is shared with customers.
The addition of autoVIEW will be accompanied by live, two-way SMS chat functionality, allowing multimedia content to be shared immediately alongside complete vehicle health checks. autoVHC has also provided customised devices for technicians to use when capturing video within the workshop and confined spaces typically presented by vehicles.
autoVIEW has already been rolled out across Pentagon sites in Loughborough, Sheffield, Warrington, Runcorn and St Helens with the remaining roll-out process nearing completion.
Nick Locker, Group Aftersales Manager, said: “Moving to one provider of both eVHC and video functionality will have a number of benefits for the business.
“As well as providing an immediate cost saving, the integration of the technologies will greatly improve the ease in which videos can be captured and shared with our customers.
“Including video evidence as part of our service process is crucial for building trust and loyalty among customers and is designed to ensure Pentagon’s service processes are as transparent and straightforward as possible.”
Paul Muers, Business Unit Director at autoVHC, said: “Adding video functionality is a great addition to our existing partnership with Pentagon.
“The inclusion of an integrated VHC and video platform will enable the group’s aftersales teams to continue their commitment to service excellence.”
autoVHC, part of Snap-on Business Solutions, is a leading aftersales solution provider. Its software enables service departments to perform electronic vehicle health checks and identify potential work when servicing a vehicle. Since 2007 the autoVHC solution has helped generate more than £750 million of incremental service business for franchised dealers worldwide.